CADWorx & Analysis Phone and Email Support
As the Intergraph CADWorx and Analysis Solutions Global Network Partner in the USA, our primary purpose is to sell and support their applications.
ECE is unique in the fact that we are supporting anyone who contacts us. While this support should be reserved for our customers, we welcome the opportunity to earn your business. Support comes to us every day because users know that they are going to get the help they need so please call, email or use our Contact Us form. That's why we are here!
Phone Numbers:
312-235-6960
713-623-1502
918-770-8607
All ECE Offices are on the same phone system. All of these phone numbers will reach a live person who will help you or transfer your call to someone at ECE that can.
Depending upon the type of support, our Application Engineers might launch, or schedule, a live net meeting so they can troubleshoot your issue while looking at your workstation.
Intergraph eCustomer Portal
As the Intergraph CADWorx and Analysis Solutions Global Network Partner in the USA, ECE has complete Access to their eCustomer service.
eCustomer is a web portal through which customers may submit technical support requests and find Intergraph CAS technical information. It enables users to enter questions and issues and have them entered into the eCustomer system. All of these requests for support will be automatically routed to ECE so that we can begin working on them. This is a great way to centralize support and product updates for your team.
It is easy to use eCustomer to log a Service Request (SR) for support.
To request a log in please click go here: eCustomer Signup
Note: Please enter ECE Design in the comments to ensure the request is process correctly.
If you have a User Name then please log in a start leveraging the system: Intergraph eCustomer to enter and track Service Requests.
Support Staff
ECE is committed to having the best CADWorx/AutoCAD support staff in the world. Currently, we have over 200 years of Design/Build experience and over 100 years of CADWorx experience in-house. We have numerous experts dedicate to technical support:
Gary Mellinger – Director of Technical Support
Greg Silva – Application Engineer
Robert Riley – Application Engineer
Elvedin Okic – Application Engineer
If by chance you stump one of these guys (good luck) they can leverage the rest of our team and Intergraph to help get your technical support service request satisfied.
Video Support
ECE holds 1-2 Technical Webinars monthly on CADWorx and Plant Design Topics which are available online to our customers. Browse our webinar library and see if there is one that can help you.
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