Overview
As the Global Network Partner in the USA, ECE Design is the Premier Intergraph CADWorx & Analysis Services Provider. ECE covers the entire United States and focuses solely on services to support AutoCAD, CADWorx, CAESAR, PV Elite, CloudWorx, PLANTMO, PIDMO and all the ancillary applications that combine to yield successful projects.
You will have the ECE has the most experienced CADWorx & Analysis Solutions Training and implementation personnel in the World on your team if you buy the CADWorx & Analysis Solutions from ECE. ECE provides support and services using proven methods and techniques to ensure your users get what they need to perform project tasks and produce high quality deliverables.
If you have a support issue whether you purchased CADWorx from us or another reseller, please call or contact us at our support email! ECE is 100% focused on CADWorx, CAESAR II, PV ELITE and we are staffed to help.
Support
CADWorx & Analysis Phone and Email Support
As the Intergraph CADWorx and Analysis Solutions Global Network Partner in the USA, our primary purpose is to sell and support their applications.
ECE is unique in the fact that we are supporting anyone who Contacts Us. While this support should be reserved for our customers, we welcome the opportunity to earn your business. Support comes to us every day because users know that they are going to get the help they need.
When you are having an issues with CADWorx/AutoCAD, CAESAR II, or PV Elite please call, or Contact Us. That's why we are here!
ECE CADWorx & Analysis Support can be reached by Phone (see the bottom of every webpage), through the Intergraph Siebel System and our dedicated support email as well as by using our Contact Us Form!
Intergraph eCustomer Portal
eCustomer is a web portal through which customers may submit technical support requests and find Intergraph CAS technical information. It enables users to enter questions and issues and have them entered into the eCustomer system. All of these requests for support will be automatically routed to ECE so that we can begin working on them. This is a great way to centralize support and product updates for your team.
It is easy to use eCustomer to log a Service Request (SR) for support.
To request a log in please click go here: eCustomer Signup .
Note: Please enter ECE Design in the comments to ensure the request is process correctly.
If you have a User Name then please log in a start leveraging the system: Intergraph eCustomer to enter and track Service Requests.
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Web Training
If you need a 'Jump Start' on CADWorx you don't have to look any further. You will up and running in just a few hours when one of our Application Engineers trains you over the internet one on one. Generally, this training is SPOT (Specific On Topic) training that can be covered over 2-3 session that add up to about 4 hours of service. Please visit our web page that lists some of the most popular SPOT training. If you have a specific topic, please give us a call to arrange Web Training.
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CADWorx Training Center Classes
Take advantage of our state of the art training room in our Houston Office. You can come to one of our regularly scheduled classes or reserve the room and one of our Application Engineers for your own needs.
Our reoccurring training classes are designed to bring awareness to application features and functions as well as teach the effective use the latest CADWorx Plant and P&ID software, applied to plant design work. All our classes are the best of their kind, placing a very strong focus on plant design using well-developed real-world examples.
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CADWorx Assessment and Implementation Planning
The CADWorx Assessment is a comprehensive approach ECE developed specifically to help our CADWorx clients tackle the task of understanding how much of CADWorx is applicable to their business and how much the managers, administrators and Users know about it. The end result is a detailed implementation plan that will result in increased feature usage, improved project methodology, increased user knowledge, and better in-house skills to produce deliverables.
If ECE can help you reduce the time to complete 50% of project tasks by 20%, what would that be worth to you?
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CADWorx Onsite Training and Implementation
Generally, about 90% of the features and functions within CADWorx are applicable to your business and projects. That said, most companies are only using around 30% of the features and functions! ECE can change this by providing on-site training and implementation services. The results provide better drafting, modeling and detailing skill which improve design quality and reduces the time to produce deliverables.
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CADWorx Mentoring and Design Services
ECE has over 150 years of Process and Plant Design experience. How would you like to have some of this experience on your team whenever you need it? Well, this is exactly what we have been doing for our CADWorx Clients for years. With our intimate knowledge of CADWorx, ECE can apply our experience to provide a comprehensive array of Plant Design services that help get the project done. ECE performs this work in a mentoring fashion in an overall effort to improve overall project performance.
"At ECE, we like to teach our clients to fish!"
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