Technical support manger George Montgomery and his team are ready to help with software issues. George ensures ECE has technical resources on-hand everyday, arranges training, participates in technical exchanges, and manages our entire support desk system.
The ECE support desk is a public facing web portal that helps us enter, track, resolve and ultimately close service tickets. In addition this portal contains a wealth of knowledge in technical solutions and forums.
All service requests (SR) will be assigned a Ticket Number and tracked in our system automatically. This system enables us to help document all support activity for our customers. This is a great way to centralize support and product updates for your team.
Alternatively, you can always send us an email, firstname.lastname@example.org, to start the service request.
If you need immediate help, call 713-623-1502 because we answer the phone!