Over the past few months, ECE Design has be overhauling, consolidating and updating our Websites to provide an improved user experience. Inclusive of the overhaul was our brand new ECE Support Desk we rolled out a few weeks back. In the last few days, we have reached our goal of consolidation and over the next week we will refine some of the details.
The final piece of the consolidation plan was to bring together our cadworxblog.com website with our ecedesign.com website and I am happy to say this was completed yesterday!
As it stands, http://www.ecedesign.com is our main and only domain moving forward. We hope the Website Design is “pleasing to the eye” and the changes make it easier to find information!
The www.ecedesign.com website is broken up into the following areas:
- Product Webpages – Inclusive of all the CADWorx & Analysis Pages with detailed descriptions of the software, brochures along with supporting overview videos.
- Support, Training and Services Webpages – Inclusive of the all the Services ECE provides.
- Blog – ECE provides announcements regarding the CADWorx & Analysis Solutions along with tips, tricks and insights for maximizing your productivity.
- Event Calendar – ECE maintains a calendar of upcoming CADWorx & Analysis Events including our upcoming training schedule along with our Free Webinars and Workshop. The Event Calendar has a subscribe function that enables you to bring the calendar directly into Outlook or Google Calendar.
- Webinars & Training Videos – Through the Membership component of our website, ECE provides access to our Webinar & Training Videos. Access to Webinar Recordings is provided to all registered users. At this time, access to Training Videos is provided to ECE Customers Only.
- ECE Support Desk – The NEW ECE Support Desk is now located at the web address http://support.ecedesign.com. The web portal allow customers to submit technical support requests, find CADWorx & Analysis technical information and query other customers using the CADWorx & Analysis Community Forums. This web portal allows the following:
- Instant Answers: Get solutions fast with the built-in live search feature. Simply type in an expression in the search box and it will display all relevant articles from the Knowledge Base.
- FAQs: Find answers to frequently asked questions about our products and services.
- Tech Notes: Find white papers and solutions to technical questions on CADWorx, CAESAR II, PV ELITE, GT STRUDL and the rest of our software lineup!
- Support Tickets: Submit a support ticket to contact the ECE Support team. When you log into the ECE Support Desk, you will find a tab called “My Tickets”. Here you can find all of your previous and current tickets. In addition to that you are able to view, reply to, or close tickets directly.
- Community Involvement – Many of our enthusiastic customers like to lend a hand in helping each other by answering questions. Often times this allows for a support question to be initially replied to in an even faster time frame.
If you have any recommendations please let us know as we are always looking for new ways to share our CADWorx & Analysis knowledge. I hope you like what you see and always remember…
When People Talk, Great Things Happen!