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I’ve seen instances where the HL ESL Maintenance Utility is not able to pull information from a Network Lock even though CADWorx is able to run and grab a license from the Network.  In these cases, I have found the following steps necessary:

1. Using Windows Explorer, navigate to the AutoCAD Installation Directory.  The default is “C:\Program Files\Autodesk\AutoCAD 20xx” where xx is the version of AutoCAD.
2. Find the NETHASP.ini file and copy it.  Given that CADWorx is able to run, this is a properly configured NETHASP.ini file.
3. Using Windows Explorer, navigate to the CADWorx Plant folder.  The default is “C:\CADWorx 20xx\Plant” where xx is the version of CADWorx.
4. Open the “Assidrv” folder, and paste the NETHASP.ini file into the folder.  Windows will ask you if you want to replace the current NETHASP.ini file.  Press yes.
5. Now Right-Click on the  Pulse.exe file and “Run As Administrator” to gather the log file.

If that doesn’t do the trick please contact us at support.

Thank you

Jeffrey Suffet