I’ve seen instances where the HL ESL Maintenance Utility is not able to pull information from a Network Lock even though CADWorx is able to run and grab a license from the Network. In these cases, I have found the following steps necessary:
- Using Windows Explorer, navigate to the AutoCAD Installation Directory. The default is “C:\Program Files\Autodesk\AutoCAD 20xx” where xx is the version of AutoCAD.
- Find the NETHASP.ini file and copy it. Given that CADWorx is able to run, this is a properly configured NETHASP.ini file.
- Using Windows Explorer, navigate to the CADWorx Plant folder. The default is “C:\CADWorx 20xx\Plant” where xx is the version of CADWorx.
- Open the “Assidrv” folder, and paste the NETHASP.ini file into the folder. Windows will ask you if you want to replace the current NETHASP.ini file. Press yes.
- Now Right-Click on the Pulse.exe file and “Run As Administrator” to gather the log file.
If that doesn’t do the trick please contact us at support.